Following Conditions and Regulations are an integral part of the agreement on organisation of English language course.
General provisions
Service Provider is Fundacja British Council registered in District Court for the Capital City of Warsaw in Warsaw, XII Commercial Division of the National Court Register under KRS number 0000449621, NIP (Tax Identity No.): 7010369489, with its principal office in Warsaw, Poland and address at Koszykowa 54, 00-675 Warsaw, Poland (hereinafter referred to as 'the British Council'). Service Receiver is a natural person (hereinafter referred to as ‘Participant’).
Data protection
Data Controller is: Fundacja British Council, ul. Koszykowa 54, 00-675, Warsaw, Poland. Tel: +48 22 695 59 00 e:rodo@britishcouncil.pl. Purpose of processing is: performance of the contract for enrolment in an English course, learning about health conditions that have or may have influence on the learning process, running a satisfaction survey and quality assessment of our services, fulfilling the Controller’s legal duties, marketing, promotion and sale of services, determination, settlement and/or defence of any claims, video monitoring, for internal administrative purposes.
Your rights: You have the right to access the content of the data provided to us, to correct them, to request their erasure or to restrict their processing, the right to object to the processing, the right to transfer the data, the right to request access to the data, and the right to submit a complaint to the supervisory body.
Full information: For more information on how to protect your personal data, please see our privacy policy:
https://www.britishcouncil.pl/en/data-protection-info
https://www.britishcouncil.pl/en/clause-data-processing-participants-representative
The course fee must be paid until the date agreed in the Agreement of English language course organisation in full or in instalments if stated in the agreement. Failure to make course payment will result in your name being crossed off the class list. For courses with a set of magazines, materials will be provided during the course. Participants of the courses for which textbooks are required should acquire them at their own expense.
Resignation and refund
Withdrawals from a course can only be granted if requested in writing. An administration fee of 2% of the total course fee will be deducted from the refund before the start of the course. Any refunds issued after the start of a course are calculated according to the number of hours taken place by the time of receiving the refund request. A 10% administration fee of the total course fee will be charged in such cases. Refunds are valid only from the date upon which the written request for the refund is submitted.
Change of a course and level
In the event of a customer choosing to change to a cheaper course, an administration fee equivalent to the difference in fees of the two courses will be charged. Should a customer change to a more expensive course, then the difference in fees must be paid. Class changes are only allowed within 4 weeks of the first lesson. In case of level change, it is possible based on teacher student consultation and the teacher's final recommendation.
Alterations to the Course programme
Should there not be sufficient number of students by the start of a course, the British Council reserves the right to cancel the course. The full course fee will be refunded in such a case.
Special Circumstances
British Council reserves the right to cancel classes in case of unusual circumstances (e.g. natural disasters, national events etc). In such extraordinary circumstances the British Council will endeavour to make up cancelled classes, but cannot guarantee to do so. In case of the lack of possibility to conduct classes face to face, lessons could be moved online.
Certificate
A Certificate of Achievement is issued by request, on successful completion of a course.
Statement of Attendance
A Statement of Attendance can be issued on the completion of a course indicating the number of hours completed in a course.
Class hours
A class hour in British Council courses for Adults, Secondary and Primary lasts 45 minutes.