Customer Services Assistant Opportunity
British Council Wroclaw is looking for an enthusiastic and motivated candidate to join our Customer Service Team to provide front–line customer service for English Teaching Centre.
Details
| Location | Wroclaw |
|---|---|
| Salary | 23 PLN gross per hour |
| Working hours | 10 to 20 hours per week |
| Closing date | Friday 28 October 2022 |
Role overview
Duties
- To deal with customer enquiries about services provided by the British Council for general public by phone, e-mails and face-to face
- To deal with English courses customer services delivery including registration processes, payments & admin tasks
- To act accordingly on customer feedback by making clear notes on an enquiry/complaint, channelling them to relevant members of staff and ensuring the answer is given on time.
- To attend relevant training sessions and presentations to keep up to date with developments in the organisation.
Advantages
Insights into the communicative approach and modern teaching techniques for teaching young learners of various ages. A role which you can add to strengthen your CV/resume when applying for future jobs.
Essentials
- Some experience in dealing with external customers
- Be friendly and have good inter-personal skills with all ages and types of people
- Polish C1 and English B2
Desirables
- Has undertaken soft skills training and/or is able to provide evidence of soft skills use and awareness (e.g. use of MS-Office applications).
Only short-listed applicants will be contacted.
The British Council believes that all children have potential and that every child matters – everywhere in the world. We affirm the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989.
How to apply
To apply, please email us at recruitment@britishcouncil.pl in English by 28 October 2022. Tell us your name, contact details, education and work history and briefly why you are interested in the job.